Thank you for choosing Shoe Mill -- your business is greatly appreciated. In the event you are not completely satisfied with your purchase, please follow the steps outlined below. If you have any questions about our policies; email us at: customerservice@shoemill.com, call us at: (503) 353-7707.
SHIPPING
All Ground Shipping will be via UPS or USPS Priority Mail at the discretion of Shoe Mill. If you prefer UPS shipping only, please select Next Day, Second Day, or Third Day shipping from the shipping choices.
Shoe Mill offers Free Shipping for Residents of the Lower 48 States on orders $75 and above. Additional shipping charges will apply for Next Day, Second Day, or Third Day shipping. For free shipping, please allow two(2) business days for processing prior to ship out*. Upon ship out you will receive the UPS or USPS Priority Mail tracking number for your order*. For Next Day, Second Day, or Third Day shipping; these orders will be processed on the next business day*.
All discounts (Groupons, Coupons, and other discounts) are removed prior to determining if a purchase qualifies for the Free Shipping offer. Purchases that fall below $75.00 after all discounts are applied will be charged for shipping.
*All orders subject to availability*
TRY ON YOUR FOOTWEAR
Before going outside, please try your new footwear inside on a clean
surface for a brief time to discover any defects or fit problems.
Product determined to be worn outside or showing wear will not be
eligible for refund or exchange and will be returned to you.
EXCHANGES
If you decide to exchange any of the items that you've purchased, you
must pay the postage costs to ship the item(s) back. The cost of
shipping the replacement item(s) back to you is FREE. Orders will be
mailed by Standard UPS Ground or USPS Priority Mail.
For EXCHANGES, please choose one (1) of the options below:
1. Exchange by mail
* E-mail us at customerservice@shoemill.com with your request.
* Open this Return/Exchange Document (click here), print and fill it out.
* Mail the item(s) back to ShoeMill.com:
Shoe Mill Customer Service
ATTN: Online Sales Dept.
10850 SE Fuller Road
Portland, OR 97222
2. Exchange at a Shoe Mill Store Near You
* Locate a Shoe Mill Store near you (click here for a list of our retail locations).
* Take the item(s) you wish to exchange to the location near you.
* Print out and bring this Return/Exchange Document with you in order to exchange your item(s).
RETURNS
If you should decide to return the item(s) that you have purchased, please CLICK HERE to open our Return/Exchange Document
and fill out the information. You have 30 days from date of
delivery to make a decision whether to keep the product or to return
it. We must receive the product back no longer than 45 days from
your receipt of your order in order for you to receive a full refund.
Product returned beyond 45 days are subject to a 10% re-stocking fee
(10% off of the original retail price). Product returned beyond 90 days
will be returned to you. The item(s) must be in like new condition in
order to receive a full refund. Item(s) returned not in like new
condition will be returned to you. Item(s) must be returned to us in
the original shipping box. Damaged product boxes due to purchases being
returned outside of the original shipping box are subject to a 10%
re-boxing fee (10% off of the original retail price). You do not need
to e-mail us first. You are responsible for postage costs to ship the
item(s) back to us.
You will receive credit on your account within one week from the date we
receive your return. It is our policy to refund the cost of the
merchandise only, shipping charges are not refundable. Please save your
tracking number.
If your order was shipped directly to you from the manufacturer, you
will not receive a separate invoice. If you have any questions or
comments, please contact us at customerservice@shoemill.com.
SPECIAL ORDERS
Exchanges and/or Returns on items marked SPECIAL ORDER ONLY are subject to a $25 re-stocking fee. Special Order items must be returned in like-new condition and in the original shipping box. Special Order items not returned in the original shipping box will be returned to you.
GROUPONs
Groupon Coupons can not be used to purchase Gift Cards
Returns for transactions that used a Groupon coupon will only be issued for the amount paid after the Groupon discount (shipping charges are not refundable). The Groupon discount amount can be applied to another item at the time the return is processed.
