Policies - Online Sales
We process all orders on the next business day (Monday-Friday).
Depending on the shipping address, orders are shipped United States Postal Service (USPS) Priority Mail or United Parcel Service (UPS) Ground.
Oregon, Washington, Hawaii, and Alaska Residents: USPS Priority Mail delivery time is generally 2-3 days with no expedited shipping upcharge.
Expedited shipping is available for an additional charge. In Oregon & Washington expedited shipping is USPS Priority Mail Express, the rest of the contiguous United States is UPS 2nd Day Air. Hawaii and Alaska expedited shipping is USPS Priority Mail Express.
We allow returns on unworn/as new condition merchandise within 60 days of purchase date. A return authorization is necessary to for all online purchases. Go to shoemill.com/online-returns to obtain an RMA number. Use of our prepaid return shipping label will result in a flat $10 charge taken from the refund total. Exceptions are made for issues which are a result of error by Shoe Mill. Contact customer service if you believe you should not be charged. You are not required to use our return shipping label, please do not attach the shipping label directly to the shoe box.
Worn merchandise is subject to a 10% reboxing fee. Products not returned in original box or a separate shipping package/box is subject to a 10% reboxing fee.
All refunds for purchases made with a credit card will be returned to the original card. If the original card is unavailable, refunds will be made by company check, processed at our Portland, Oregon office, the next business day.
Online returns dropped off at one of our Portland/Salem stores will be forwarded to our Online Department for return processing.
Web Order Dropoff:
Our 7 retail store locations can be used as a drop-off point for web order returns. The store staff will give a drop-off receipt, and the item will be transferred internally to our warehouse location for return processing. There is no return shipping charge for this service.
We are happy to allow refunds for items determined to be a failure in workmanship within 6 months of the purchase date. We apologize, but we cannot make accommodations for items that are damaged in the course of normal wear and tear or accidental damage. If you feel that a product is defective, please contact us at firstname.lastname@example.org.