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1. Shipping ships from Clackamas, Oregon which means ultra-fast Priority Mail 2-day delivery on purchases made in Oregon, Washington, Idaho, California, & Nevada at no additional charge. Just choose free ground shipping, your order defaults to Priority Mail due to local proximity.

We process all orders on the next business day (Monday-Friday).

Depending on the shipping address, orders are shipped United States Postal Service (USPS) Priority Mail or United Parcel Service (UPS) Ground.

Oregon, Washington, Hawaii, and Alaska Residents: USPS Priority Mail delivery time is generally 2-3 days with no expedited shipping upcharge.

Expedited shipping is available for an additional charge. In Oregon & Washington expedited shipping is USPS Priority Mail Express, the rest of the contiguous United States is UPS 2nd Day Air. Hawaii and Alaska expedited shipping is USPS Priority Mail Express.

We do not collect sales tax and all orders qualify for free shipping!

2. Returns

Returns: We allow returns on unworn/as new condition merchandise within 60 days of purchase date. A return authorization is necessary for all online purchases. Go to to obtain an RMA number. Use of our prepaid return shipping label will result in a flat $10 charge taken from the refund total. Exceptions are made for issues which are a result of error by Shoe Mill. Contact customer service if you believe you should not be charged. You are not required to use our return shipping label, please do not attach the shipping label directly to the shoe box.

A receipt is necessary to receive a refund. Preferred Customer electronic receipts do qualify. Gift Cards are non-refundable and unused balances carry over. 

Worn merchandise is subject to a 10% reboxing fee. Products not returned in original box or a separate shipping package/box is subject to a 10% reboxing fee.

Refunds: All refunds will be made using the original payment method. Purchases made with a credit card will be returned to the original card. If the original card is unavailable, refunds will be made by company check, processed locally, the next business day.

Web Order Dropoff: Our 6 retail store locations can be used as a drop-off point for web order returns. The store staff will give a drop-off receipt, and the item will be transferred internally to our Online Department for return processing. There is no return shipping charge for this service.

3. Policies

Price Adjustments: Price adjustments are given within 14 days of your purchase date. Adjustments can be made at any Shoe Mill location but must be done in person.

Repairs: We are happy to repair or exchange items determined to be a failure in workmanship within 6 months of the purchase date. Exchanges must be made in person at a store location. We apologize, but we cannot make accommodations for items that are damaged in the course of normal wear and tear or accidental damage. If you feel that a product is defective, please contact us at

Exchanges: Please note that we are unable to facilitate exchanges for online purchases. If you wish to change an item for another size, color or style, we recommend you return the original item and make a new purchase.

4. Repairs

If you are in need of footwear repairs outside of our policies, we recommend these highly skilled cobblers. 

- Northeast Portland – Hollywood shoe repair
- East Portland – The Shoe Shop
- West Portland – Vaneck's Shoe Repair
- Salem – Saunders shoe repair

- Burch's Shoe Outlet


5. Feet Hurt?

As a company who genuinely cares for the foot health of our valued clientele, we maintain the long-standing purpose to fit our customers properly. Our sterling reputation has made us the single largest doctor referral shoe resource in Oregon and SW Washington.  We are recognized by the medical community as something more that just a shoe store since we truly care about foot health. However, we are not doctors, and do not diagnose foot problems. We simply use the best and most respected tools available to make your shoes more comfortable. Please recognize that foot pain is not normal.  If you are experiencing prolonged foot pain you should seek advice from a medical professional.

- Northeast Portland – Dr. Greenberg

               Phone Number: 503-257-8886

- East Portland – Dr. Mozena


- Northwest Portland  – Dr. Goldstein


- Salem – Dr. Callahan


- Foot Doctor Search portal


6. Need a shoe?

Shoe Mill transfers merchandise daily between our 6 locations and warehouse. If an item is not available at the location closest to you, notify a salesperson at your nearest location and they will arrange for the shoe to be transferred to your nearest store. You may also contact our customer service department at and they can arrange for the transfer of merchandise.

7. Customer account information

At Shoe Mill we collect customer account information via phone number, name, or email this record holds your purchase history which allows us to review and recall the information if the need for a return or exchange is presented. Complete customer records which include email or address will be eligible for coupon promotions delivered semi annually.