365+1 Day
Love Your Shoes Guarantee
Thank you for purchasing from Shoe Mill!
Your comfort continues to be our top priority!
You can feel confident in your purchase with our 365+1 Day Love Your Shoes Guarantee.
ShoeMill.com is the website for Shoe Mill stores. Shoe Mill is a family owned business with 6 locations throughout Portland and Salem.
Click Here to learn more about our stores!
Included with your purchase at the Shoe Mill store was a receipt for the transaction.
You will need a receipt to return your purchase to a Shoe Mill store.
We allow returns on unworn/as new condition merchandise within 366 days of purchase date. Worn merchandise is subject to a 10% restocking fee. Products not returned in original box or a separate shipping package/box are subject to a 10% reboxing fee.
How to ship your shoes back:
If you would prefer to mail your shoes back to Shoe Mill to process the refund, you can do so by mailing the shoes to the following address.
Returns should be addressed to:
Customer Service
16111 SE 106th Suite 400
Clackamas, OR 97015
(Not a retail location)
Contact Information:
Email: customerservice@shoemill.com
Phone: 503-334-2284
Our office is located in Portland, Oregon with operating hours of 8:30-5:30 PST
Please include order receipt number
Mail-out Orders:
If your purchase made at a physical Shoe Mill store was mailed to you. You can request a return shipping label. You will need to locate your order #. Once you’ve located the order #, please click here.
Online Order Returns
Shoe Mill sells footwear and footwear related accessories on this website and on Amazon.com.
Online purchases have slightly different return policies and processes. Click the buttons below for more information.