Thank you for purchasing from Shoe Mill! ShoeMill.com is the website for Shoe Mill stores. Shoe Mill is a family owned business with 7 physical locations in Portland and Salem. Click Here to learn more about our stores.

Included with your purchase at the Shoe Mill store was a receipt for the transaction. You will need a receipt to return your purchase to a Shoe Mill store.

Returns:
We allow returns on unworn/as new condition merchandise within 60 days of purchase date. Worn merchandise is subject to a 10% restocking fee. Products not returned in original box or a separate shipping package/box is subject to a 10% reboxing fee.

Refunds:
All refunds for purchases made with a credit card will be returned to the original card. If the original card is unavailable, refunds will be made by company check, processed at our Portland, Oregon office, the next business day.

Defective Merchandise:
We are happy to allow refunds for items determined to be a failure in workmanship within 6 months of the purchase date. We apologize, but we cannot make accommodations for items that are damaged in the course of normal wear and tear or accidental damage. If you feel that a product is defective, please contact us at customerservice@shoemill.com.

How to ship your shoes back:
If you would prefer to mail your shoes back to Shoe Mill to process the refund, you can do so by mailing the shoes to the following address.

Returns should be addressed to:
Customer Service
10850 SE Fuller
Portland, OR 97222
(Not a retail location)

Contact Information:
Our office is located in Portland, Oregon with operating hours of 8:30-5:30 PST
customerservice@shoemill.com - Please include order receipt number
503-353-7707 ext 201 

Mail-Out:
If your purchase made at a physical Shoe Mill store was mailed to you. You can request a return shipping label. You will need to locate your order #. Once you’ve located the order #, please click here.